New Home Sales Representative

Explore new methods and process optimization both within the home-building industry and outside which may be applied to the Saratoga Homes’ Best Practices Process for improving the customer’s or visitor’s experience and bottom line financial results desired by the company.

Essential Duties and Responsibilities:

• Sales Process: To achieve the sales objectives established by management.

Future Development and Growth:

• Utilize the Saratoga Homes sale and marketing process to achieve the conversion of a potential customer into a Saratoga Homes homeowner to track prospective home buyers and maintain communication in order to sell and close a Saratoga Home.
• Regularly use and update sales tools and sales aids to provide evidence to the benefits of owning a Saratoga Home.
• Keep an up-to-date file of competitive information to insure superior knowledge (of the competitive marketplace) over consumers.
• Report regularly to management any changes to existing competing programs and new programs that come on line for increased competitive awareness.
• Follow the Saratoga Homes sales paperwork procedures in all sales transactions to insure a quality paper trail.
• Organize complete customer files for easy reference to all written transactions with each customer.
• Maintain communications with Realtors in the market area to keep Saratoga Homes ‘top of mind’ when looking for inventory suitable for their client.
• Generate Realtor traffic through ongoing marketing efforts (phone, email, and other methods deemed suitable by Saratoga Homes).
• Notify Realtors of current inventory, promotional pricing and contests.
• Achieve targeted broker co-op sales objectives for assigned community.

Self-generating traffic by implementing communication strategies for:

• Homebuyer referrals.
• Chamber of Commerce.
• Relocation specialists.
• Literature distribution to local merchants, corporations and area house of worship locations.

Post purchase agreement follow through:

• Educate the customer on the sequence of events during the purchase process and the requirements that they must fulfill prior to completion of the home.
• This will create better understanding and prevent “surprises” that lead to consumer dissatisfaction.
• To work in conjunction with the Construction Managers (CM) regarding a home buyers concerns and to follow the process of the construction of the new homes.
• To assist the division office in scheduling color selections, inspections, a home buyer’s walk-through and closing date.
• Monitor a customer’s existing home sale, if a “home to sell contingency” exists.
• To work with the mortgage company in coordinating the loan application and help the home buyer through the new home loan process.
• To work with the title company providing the necessary information needed in closing a new home sale.

First Impressions:

• To upkeep the model home park which the Marketing Manager (MM) is assigned.
• Guarantee a positive first impression to each home inside and outside.
• Communicate (via the Model Home Inspection Form) any action required to VP of Sales (VPS) & Construction Manager (CM).
• Insure work is completed promptly.
• Tour all neighborhood grounds regularly to prevent an impaired first impression (parking lot, sidewalks, parkway, streets, etc.).
• Communicate any problems with respect to the presentation to management to insure prompt attention.
• Organize the sales office to be efficient and to present a professional image without clutter and confusion.
• Adhere to the division’s policy regarding “hospitality” for visitors.

Sales Office Coverage:

• Ability to work consistently a 50 – 60 hour plus work week, including weekends.
• Be prepared to service walk in customers at office by 10:00 am daily until dark with two days off during the week.
• Customer service is to be provided prior to or after published hours, if necessary.
• To perform other duties as assigned by the Vice President of Sales (VPS)

Job Type: Full-time

Requirements

Required experience:

• Sales experience mandatory

Required Language:

• English and Spanish

Computer skills:

• Microsoft Office

Required education:

• High school or equivalent

Required experience:

• Sales: 2 years